If you are looking into a CRM it makes sense to wonder what it can do for your business. One of the questions you may be asking is “can a CRM save my business money?” There are many advantages to having a CRM and reducing your business costs is one of them!
Without further ado, here are 5 ways a CRM like Epicor MechanicNet Cloud CRM can help reduce your business costs.
- Reduced Paper Costs – A CRM system stores all your important client data electronically, eliminating the need for you to store your data in physical printed documents and folders. Of course, you can still print necessary physical copies of documents if you wish, but a CRM lessens or completely eliminates that need depending on your situation, saving you money on paper, printer ink and maintenance, and general paper office supplies. For small and large companies this savings can differ in amount, but for both can impact the business positively by saving money and lessening the impact of paper products in landfills when they’re no longer needed.
- Organized Work – While you might have an amazing memory, some things might still slip through the cracks. A CRM like MechanicNet can help with that. Not only does a CRM provide analytics to show how your business is doing in different aspects, it also allows you to view your schedule, and manage your customers’ information easily, all in one place.
- Improved Customer Service – Treating your customers well is a simple and proven way to improve customer loyalty and confidence, but it’s often overlooked. By using a CRM, you can manage client information and easily plan and schedule communications, giving you the tools to give your clients the customer service they deserve.
- Reduced Errors – Duplicate records, out of date customer information, misplaced invoices…if any of these sound-like issues you have had in the past a CRM might be just what you need to avoid them in the future. With your client data stored and organized in the CRM, the likelihood of duplicate records or incorrect information is reduced, and with MechanicNet Communications Console color-coded customer address alerts, it is even easier to avoid errors. Having access to your client invoice records also will help you to avoid lost revenue and save time from sorting through endless paper files.
- Reduced Acquisition Costs – While a CRM gives you the tools to retain existing customers more easily, we know you also sometimes want to bring in new clients at a reasonable cost, and a CRM can help with that too! By allowing you to provide seamless, high-level customer service along with targeted promotions, communications, and marketing campaigns, customer and lead acquisition costs will be minimalized while maximizing your potential number of customers.
From customer service to cost savings, a CRM can help you serve your customers better and more efficiently by providing more relevant marketing and reducing error-potential.
Want to get started with MechanicNet Cloud CRM? Call (877) 632-4638 or reach us online here.